Accessing your records
The Medical Records
Department maintains all medical records related to the care you have received
at the Jerudong Park Medical Centre (JPMC). Access to medical records is a
patient right as stipulated in JPMC's Patient Charter and governed by the JPMC's
Release of Information Policy.
JPMC takes the privacy of medical
information seriously. Copies of medical records may be released upon
receipt of the following:
1. Proof of
identity (scanned valid photo ID, i.e. Identity Card or passport details page).
Request for Medical Report or Photocopies of Medical Records form.
Authorization form (for 3rd party request only).
authorization form must be completed in its entirety or we will be unable to
release your records.
How to make a
You may make a release of information request by
utilizing one of the following methods:
Via the 'Make A Health Record Request' page in this website.
Via email: email@example.com
· Calling the Medical Records
Department at +673 2611433 ext:2139
Stopping by at any JPMC counters
Kindly submit the duly filled
form along with scanned copies of valid photo ID to our email address: firstname.lastname@example.org or
the form can be mailed or dropped off at the Medical Records Department, Level
4, Jerudong Park Medical Centre, Jerudong Park, BG3122, Brunei Darussalam.
1st Party Requests
patient/client, you may request a copy of the information contained in your
medical records. However additional subsequent request is subject to a fee
depending on the format of the report. Further information on charges
including incidentals such as delivery and bank charges can be obtained by
contacting the Medical Records Department directly.
The release of
information applications are generally processed within 10 working days from the
receipt of valid application. Hospital policy requires physician approval
prior to release.
3rd Party Requests
If you are seeking access to someone else's records (e.g. a relative, Insurance
companies and or solicitors accessing information for their client), patients
must authorize the release of their medical information and highlight what
information and to whom this information can be released.
submit the duly filled Request
for Medical Report or Photocopies of Medical Record formalong with the Authorization form found
in the links provided.