Principles Duties and Responsibilities

Training Administration & Coordination

• Receive, process, and track training applications from departments in accordance with L&D Unit
  procedures and policy requirements.
• Coordinate training programme logistics including venue arrangements, catering, materials preparation,
  and participant communications.
• Liaise with external training vendors, institutions, and service providers on scheduling, invoicing, and
  delivery requirements.
• Process training invoices and coordinate with relevant units on training allowance and OSA claim
  submissions.
• Book training courses, manage participant registration, and maintain accurate attendance records.
• Prepare and circulate pre- and post-training communications to participants and relevant HODs.
• Assist with travel documentation for overseas training arrangements including accommodation, air
  tickets, visa, and insurance requirements.

Learning Management System (LMS) Administration

• Serve as the primary administrator for JPMC's Learning Management System.
• Manage user accounts, licence allocation, and access rights across the organisation.
• Curate and update learning content, playlists, and programme assignments on the LMS in line with L&D
  priorities.
• Monitor course completion rates and generate regular usage and engagement reports for the Head of Unit.
• Provide first-level support to employees experiencing access or navigation issues on the LMS.
• Coordinate with the LMS provider on technical matters, system updates, and user experience
  improvements.

The One HUB – SharePoint Intranet Management

• Maintain and update the L&D Unit's pages on the The One HUB, ensuring content is current, accurate,
  and well-organised.
• Upload training calendars, programme information, policy documents, and learning resources to the intranet on a timely basis.
• Coordinate with the HR Department and other units to ensure cross-unit content on the intranet is aligned and consistent.
• Monitor intranet engagement and flag outdated or inactive content for review and refresh.

Creative Design & Learning Communications

• Design visually engaging learning materials, training posters, infographics, and digital announcements to support L&D programmes and campaigns.
• Produce communication materials for internal learning events, training launches, and L&D awarenesinitiatives.
• Develop simple visual aids, handouts, and e-learning support materials to enhance the accessibility and impact of training content.
• Ensure all design outputs are consistent with JPMC's branding standards and communication
  guidelines.
• Proficiency in design tools such as Canva, Adobe Creative Suite, or equivalent software is an advantage.

Records Management & Reporting

• Maintain accurate and up-to-date training records, including attendance logs, completion data, and certification records, for all JPMC employees.
• Support the preparation of quarterly and ad hoc L&D reports covering training activity, spend, and participation rates.
• Ensure training documentation is organised and audit-ready in compliance with JPMC's records management requirements.
• Assist in tracking mandatory training completion and notify line managers of outstanding requirements.

Compliance & Employee Support

• Ensure all training applications and processes comply with JPMC's L&D policy and relevant guidelines.
• Monitor certification validity and coordinate renewal reminders with employees and line managers.

For any interested applicants, please click here to apply.