Accessing YourMedical Health Records

The Health Information Management (HIM) Department maintains all medical records relating to your care at Jerudong Park Medical Centre (JPMC).

The Release of Information (ROI) Unit, under HIM, provides a secure and confidential service for accessing medical records. All requests are handled in accordance with hospital policies and data protection requirements.

Services Provided​

The ROI Unit can assist with the following:

  • Preparation of written medical reports 
  • Completion of insurance forms 
  • Copies of medical records, including laboratory results, radiology reports, discharge summaries, and other clinical documents 
      – Note: Some initial results may only be available during your follow-up appointment with the doctor.
  • Processing third-party requests (government or private organisations) 
      – Requires an official request letter

For Patients (or Next of Kin / Authorised Representatives):

  1. Completed Application for Release of Medical Information Form

  2. A copy of the patient’s identification document (NRIC or passport)

  3. Completed Authorisation Form for the release of records to a designated recipient (e.g. hospital, organisation)

  4. Purpose letter (only required if further explanation of the request is necessary)

For Third-Party Requests (e.g. Insurance, Government, Companies):

  1. Official application letter from the requesting organisation

  2. Patient consent or completed Authorisation Form permitting release of medical records

  3. A copy of the patient’s identification document (NRIC or passport)

Additional Notes:

  • Patient consent or a completed Authorisation Form must be obtained prior to processing

  • Proof of relationship to the patient (e.g. marriage certificate, birth certificate) is required where applicable

  • Medical form or questionnaire must be submitted if applicable

Important Note:

  • Incomplete documents may delay or prevent the processing of your request

You may submit your application through any of the following methods:

  • Walk-in: Visit the ROI counter during operating hours
  • Email: [email protected]
  • Letter: Send your request letter to the address provided below

Once your report is completed, you may choose one of the following options:

  • Collect in person at the ROI counter
  • Receive via email
  • Courier delivery (additional charges apply)
  1. Fees
    • Fees vary depending on the type of request:
      • Medical report: $25 – $150
      • Insurance form completion: $10
      • Copy of medical records: $5 (below 10 pages)
  2. Payment Methods
    • Payment can be made once your report is ready:
      • Cash or card payment at the ROI counter
      • Bank transfer (bank charges may apply)

Counter Address
Counter No. 5 – Release of Information
Main Lobby, Level 2
Pantai Jerudong Specialist Centre Building
Jerudong Park Medical Centre
Jerudong Park BG3122
Brunei Darussalam

Opening Hours

Monday – Friday
8:30 AM – 12:00 AM
2:00 PM – 4:00 PM

Closed:
Saturday, Sunday, and Public Holidays

Letter Address
Release of Information Unit
Health Information Management Department
Jerudong Park Medical Centre
Jerudong Park BG3122
Brunei Darussalam

Contact Us

Telephone: 2611433 Ext. 1579 / 2189

WhatsApp (messages only):
• Specialist Medical Services: 7371763
• General Medical Services: 8750757

Email: [email protected]

Contact Details

Important!

  • No medical information (Signs, symptoms, diagnosis, or procedure details) will be and/or shall be shared through this web-form.
  • All the medical records requests strictly follow JPMC policies on Release of Information (ROI).

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