Patient's Guide
We are here to guide you throughout your healthcare journey.
New Patient's Registration
New patients are required to complete their registration at the main reception, located on Level 2 in the lobby area near the main entrance of Jerudong Park Medical Centre (JPMC). A one-time registration fee of BND 10.00 is applicable.
Returning patients may proceed directly to their scheduled clinic or appointment location. For additional information, please contact our main line at +673 261 1433.
Financial Counselling: Billing Information
For inquiries regarding pricing for outpatient services or specialist clinics, please contact our main line at +673 261 1433 to be connected to the respective clinic for assistance.
For planned medical treatments, our billing receptionists will provide financial counselling and a detailed estimate of the total costs.
Note:
- Self-paying patients are required to pay a deposit, which varies depending on the type of treatment or surgical procedure.
- Full payment for outpatient procedures must be settled on the day of surgery, while inpatients are required to settle their bills upon discharge.
- Payments can be made at the ward receptions for Executive Suite Ward or Obstetrics and Gynaecology Ward.
- Accepted forms of payment include cash, credit or debit cards, online bank transfers (for local banks), and telegraphic transfers (for foreign patients)
Admissions And Discharge
Ward reception counters are located at:
- JPMC Executive Suite Ward, Level 2
- Obstetrics and Gynaecology Ward, Level 3
To ensure a smooth admission process, please bring the following documents to the ward reception:
- Identity Card (IC) / Passport / Birth Certificate
- Medical insurance card or insurance policy membership number (see the list of applicable insurance providers below)
- Company Authorization Letter for employer-sponsored medical benefits (applicable to JPMC-approved third-party payers)
- Ministry of Health referral letter (mandatory for Ministry of Health coverage)
Insurance Partners
Cashless Patient Experiences
Patients with approved insurance coverage are not required to pay a deposit or treatment costs upfront. JPMC will bill the insurance company directly, subject to the guarantee of payment and policy coverage. Any excess amount beyond insurance coverage must be settled by the patient.
For questions about insurance policy details or coverage, patients are advised to contact their respective insurers directly.
Approved Cashless Insurance Partners
- Takaful Brunei Am (TBA)
- BUPA
- P.T. AZP Allianz Indonesia
- Healix
- Cigna (requires a 10% deposit based on the estimated treatment cost)
- Henner
- International SOS
- AXA Global Healthcare
- Global MediCALL Assistance (GMCA)
Other Insurance Providers
For insurance providers not registered with JPMC for direct billing, patients are considered self-payers and must settle their bills in full before making self-claims with their insurers.