Careers @ JPMC
We are always eager to meet fresh talent, come and join our team!
At JPMC, we believe in taking care of not only our patients and stakeholders but our employees as well. We recognize our employees as our greatest assets. Experience care in the workplace, a passion for serving our patients, and learn how, as the JCI accredited hospital, we promote the same values that enhance healthcare in the medical industry. As part of our diverse team, you will have the opportunity to work with professional and dynamic colleagues while developing your own career path.
Find out more about the career opportunities we offer, the multi-faceted areas of our business, and our community. We welcome you to bring your talents, your interests, and your ideas.
For any Applications, please apply to the corresponding link that can be found on the vacancies below:
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Within the context of a client and family centered model of care, and in accordance with the established vision and values of the organization, works in a team based environment and performs receptionist/clerical functions in support of the delivery of client care. The Cashier cum Receptionist performs a variety of clerical duties, schedules and books patient appointments in accordance with various health professionals’ schedules, follow up visits, tests and referrals, makes adjustments to patient schedules in the event of cancellations, coordinates documentation required for patient visits, maintains and updates client/patient database, prepares billing information and standard Daily Revenue, responds to general telephone enquiries and/or directs callers to appropriate department in accordance with established procedures and guidelines. Maintains departmental equipment, supplies and filing systems.
Educational and Experience Requirements
- A minimum 3 years working experience in the same field.
- Minimum one year recent related experience or an equivalent combination of education, training and experience.
- Minimum GCE “O” Level or equivalent supplemented with standard commercial courses.
- Knowledge in computerized accounting would be an advantage.
- Knowledge or experience in working in hospital/clinic billing.
- Knowledge or passionate in healthcare and medical science.
- Knowledge of basic accounting and finance concepts
- Knowledge in conflict management and customer services
- Microsoft 365 proficiency
- Fluent in English language
Principal Duties and Responsibilities
- Registering new and existing patient hospital visits.
- Scheduling appointments for patients.
- Reminder call or messaging patient one day prior to appointment date
- Liaise with Medical Records Department to obtain patient’s file before their scheduled appointment.
- Answering phones and responding to incoming calls from patients and other staff members.
- Ensure patient is billed accurately based on the clinical documentations and billing chit.
- Daily preparation of cash sales collection report and the physical cash collections and submit to patient billing office
for verification. - Detailed reports must be prepared immediately in the event of any surplus or shortfall of sales cash and to escalate to
patient billing and accounts office. - Ensure prompt submission of report for any outstanding bill, refund request, cancellation of invoice, discrepancy in
billing, etc. - Providing estimated treatment cost for procedures and collecting deposits from patient for scheduled inpatient
procedures. - Ensure Deposit & Billing Check-list Form is duly completed and signed in agreement by patient before endorsing to
ward receptionist for the admission. - Recording insurance information and other required medical documentation and submitting it to patient billing
insurance team to process claims. - For admission of insurance patient, to ensure our doctor completes any pre-authorization form and prepare medical
report where necessary for onward submission to our Insurance Team. - To address/investigate patient’s complaints if there are any on site or to review the complaints raise in JPMC incident
report system received by patient billing office or customer services. - Maintain hospital, patient, and employee’s confidentiality.
- Perform all duties in a professional, effective, and confidential manner.
- Perform all other and related duties as required or assigned.
- Providing administrative support to the clinic staffs
For those who are interested, please click here to apply.
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The main role of a Staff Nurse is to provide care for patients, promote health, monitor wellbeing and evaluate the effectiveness of the treatments given. Staff Nurses play an essential role in illness prevention as in their position as they educate patients and their families. Moreover, to assist the clinicians and Allied Health Professionals to perform clinical procedures and care as required.
Educational and Experience Requirements
- A Degree/Diploma in Nursing from an institute recognized by the Nursing Board of Brunei is required.
- A minimum of five (5) years of experience as a Registered Staff Nurse is preferred.
- Fresh graduates of Brunei Citizens and Permanent Residents with a Degree/Diploma in Nursing are permitted to apply.
- Previous clinical overseas experience is preferred
Principal Duties and Responsibilities
- Plan and deliver direct patient care based on individual care plans, ensuring comfort and
well-being. - Monitor and accurately document patient conditions, responding promptly to changes.
- Work alongside healthcare professionals to coordinate and optimize patient care.
- Manage medication and supplies, ensuring adherence to hospital policies and procedures.
- Maintain a safe and clean working environment by adhering to infection prevention and control policies and procedures.
- Uphold professional standards, participating in continuous learning to advance nursing practices.
For any interested applicants, please fill-in the form here.
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The Chief People Officer (CPO) is a strategic executive role responsible for leading the hospital’s human resources (HR) function at the highest level. The CPO oversees the hospital’s people strategy, aligning HR initiatives with the organization’s mission, vision, and goals. The CPO is responsible for talent acquisition, workforce planning, organizational development, employee engagement, compensation and benefits, and fostering a culture of inclusion and diversity. This role is a key member of the executive leadership team, working closely with the CEO, Board, and senior leadership to ensure the hospital attracts, develops, and retains top talent across clinical, administrative, and support areas.
Key Requirements:
- A Master’s degree in Human Resources, Business Administration, Healthcare Administration, or a related field is required. A Bachelor’s degree in a relevant discipline is required; additional certifications in HR (e.g., SHRM-SCP, SPHR) or healthcare management (e.g., MHA, MPH) are preferred.
- Minimum of 10 years of progressive experience in human resources management, with at least 5 years in a senior leadership position within a healthcare setting. Demonstrated success in talent management, employee engagement, and HR operations at the executive level.
- Strong understanding of healthcare operations, including the specific HR challenges in a clinical environment. Experience with workforce planning and staffing models in a hospital or healthcare organization is essential.
- Proven track record in leading and developing high-performing teams. Ability to collaborate effectively with diverse groups, including medical staff, clinical leaders, HR professionals, and senior executives.
Key Responsibilities:
- Develop and implement HR strategies that align with hospital objectives and enhance patient care and operational effectiveness.
- Oversee talent acquisition, workforce planning, and succession planning to ensure a skilled and diverse workforce.
- Lead initiatives to promote employee engagement, retention, and well-being, ensuring high levels of staff satisfaction and morale.
- Drive organizational culture and diversity, equity, and inclusion programs that foster an inclusive and high-performance work environment.
- Manage compensation and benefits programs to remain competitive within the healthcare sector and ensure equity across staff.
- Oversee compliance with labor laws and healthcare-specific regulations (e.g., HIPAA, OSHA).
- Serve as a strategic advisor to the CEO and senior leadership on organizational development, change management, and leadership development.
For any interested applicants, please click here.
Both positions are integral to the overall success of a hospital's human capital management. The Chief People Officer focuses on broader, strategic HR leadership, fostering organizational development and culture, while the Human Resource Director manages the day-to-day operations and ensures HR policies and processes are implemented effectively to support the hospital's operational needs.
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The HR Director is responsible for managing the day-to-day operations of the hospital’s human resources department, ensuring the effective delivery of HR services to support the hospital's mission and goals. Reporting to the Chief People Officer (CPO) or senior HR leadership, the HR Director oversees talent acquisition, employee relations, performance management, HR policies, and compliance across the hospital. The HR Director is also involved in recruitment, training, and ensuring hospital-wide adherence to employment laws, HR best practices, and hospital policies.
Key Requirements:
- A Bachelor’s degree in Human Resources, Healthcare Administration, Business Administration, or a related field.
- A Master’s degree in HR, Business Administration (MBA), or Healthcare Administration (MHA) is preferred.
- A minimum of 7-10 years of experience in human resources, with at least 5 years in a leadership or management role within a healthcare setting (hospital or similar healthcare environment). Proven success in managing HR operations in a complex, fast-paced environment.
- SHRM-SCP, SPHR, or other relevant HR certifications preferred. Certification in healthcare administration (e.g., MHA) is a plus.
- In-depth understanding of healthcare labor laws, compliance regulations, and healthcare-specific HR challenges. Experience in managing HR functions in a hospital or clinical setting is essential.
- Strong leadership and team management skills, with the ability to mentor and develop HR staff. Experience leading change initiatives and improving HR processes.
Key Responsibilities:
- Manage all HR functions, including recruitment, onboarding, training, performance management, employee relations, and compensation
- Implement HR policies and procedures to ensure compliance with hospital regulations and legal requirements.
- Lead workforce planning efforts, ensuring proper staffing levels across all departments and specialties.
- Oversee employee relations activities, addressing concerns, resolving conflicts, and fostering positive workplace relationships.
- Ensure the hospital’s compensation and benefits programs are competitive and aligned with industry standards.
- Support leadership development programs and initiatives to enhance employee skills and career progression.
- Monitor and report on HR metrics to senior leadership, ensuring the hospital’s HR practices align with strategic objectives and operational needs.
For any interested applicants, please click here.
Both positions are integral to the overall success of a hospital's human capital management. The Chief People Officer focuses on broader, strategic HR leadership, fostering organizational development and culture, while the Human Resource Director manages the day-to-day operations and ensures HR policies and processes are implemented effectively to support the hospital's operational needs.
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The Internal Audit Manager is responsible for overseeing the hospital's internal audit function, ensuring financial, operational, and compliance processes are effective, efficient, and in line with hospital policies and healthcare regulations. The role involves leading audits, evaluating risk management practices, and recommending improvements to enhance operational effectiveness and mitigate risks.
Key Requirements:
- Bachelor’s degree in Accounting, Finance, Business Administration, Healthcare Management, Quality Management, Risk Management, Legal Studies/Law is required.
- Master’s degree in Business Administration, Healthcare Administration, Risk Management, Quality Management and Legal Studies will be an added advantage.
- Professional Certifications such as CIA, CRM, CA and CPA will be preferred.
- 5-8 years of internal audit experience, with 2-3 years in a managerial role, ideally in healthcare.
Key Responsibilities:
- Develop and lead risk-based internal audits across hospital departments, including finance, operations, and clinical services.
- Assess hospital risk management practices, ensuring compliance with healthcare regulations and internal controls.
- Review and improve internal control systems to identify and address weaknesses.
- Identify opportunities for improving audit processes and implement best practices.
- Lead investigations into potential fraud or operational inefficiencies as required.
For any interested applicants, please click here.
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The Legal Officer provides legal counsel and support to the hospital, ensuring compliance with healthcare laws, managing legal risks, and protecting the hospital's interests. The role includes advising on contracts, regulatory compliance, disputes, and employment law, while overseeing legal matters related to patient care, hospital operations, and corporate governance.
Key Requirements:
- Bachelor’s degree in Law (LLB), preferably with coursework or electives in Health Law, Medical Ethics or Corporate Governance.
- Master’s degree in Law with specialization in Healthcare Law, Medical Ethics and Legal Policy, Corporate and Commercial Law and Regulatory and Compliance Law will be an added advantage.
- 5-8 years of experience in healthcare law or corporate legal advisory.
Key Responsibilities:
- Provide guidance on healthcare regulations, patient rights, employment law, and corporate governance.
- Draft, review, and negotiate contracts (e.g., vendor agreements, employment contracts) to ensure compliance and protect hospital interests.
- Ensure the hospital adheres to healthcare laws, data protection regulations, and licensing requirements.
- Advise on employee relations, contracts, and workplace issues, ensuring compliance with labor laws.
For any interested applicants, please click here.