Careers @ JPMC

We are always eager to meet fresh talent, come and join our team!

At JPMC, we believe in taking care of not only our patients and stakeholders but our employees as well. We recognize our employees as our greatest assets. Experience care in the workplace, a passion for serving our patients, and learn how, as the JCI accredited hospital, we promote the same values that enhance healthcare in the medical industry. As part of our diverse team, you will have the opportunity to work with professional and dynamic colleagues while developing your own career path.

Find out more about the career opportunities we offer, the multi-faceted areas of our business, and our community. We welcome you to bring your talents, your interests, and your ideas.

 

For any Applications, please apply to the corresponding link that can be found on the vacancies below:

 

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Reference Code

Closing Date

16th December 2025

Position Summary

  • The Billing Executive is responsible for supervising, monitoring, and ensuring the accuracy and integrity of all billing transactions generated by frontline reception across all clinical departments. This role focuses on post-registration and post-charging verification, identifying errors, inconsistencies, and non-compliance with hospital
    billing policies, service fee schedules, and insurance requirements.
  • The Billing Executive ensures that all patient accounts, including inpatient, outpatient, insurance, corporate, and self-pay cases, are billed in accordance with hospital policies, payer requirements, and regulatory standards. The role contributes directly to minimising billing errors, preventing revenue leakage, reducing refund cases, and enhancing the overall patient financial experience.
  • This position requires a high level of accuracy, confidentiality, and professionalism, along with strong communication skills and the ability to manage multiple cases within tight timelines. The Billing Executive plays an essential role in supporting the hospital’s financial performance and maintaining trust with patients and stakeholders.

Professional Requirements and Educational Requirements

  • A minimum of five (5) years of working experience in the relevant field is required.
  • An undergraduate degree in Accounting or any related field from an institute recognized by the Government of His Majesty is desirable.
  • Candidates who have equivalent qualifications through education and/or experience may be considered for assignment to this position.

Principle Job Responsibilities

  • Review, verify, and validate all charges entered by frontline reception teams across all clinics and departments.
  • Ensure billing complies with hospital fee schedules, SOPs, insurance guidelines, and corporate agreements.
  • Identify discrepancies such as missing charges, wrong codes, duplicated charges, or incorrect pricing.
  • Rectify errors directly or coordinate with the originating unit for corrections.
  • Oversee the daily performance of Billing Audit Officers / Checkers.
  • Assign audit workloads, review priority cases, and monitor turnaround time (TAT).
  • Provide guidance, coaching, and corrective training to reduce recurring errors.
  • Ensure the team consistently follows audit SOPs and quality standards.
  • Highlight high-risk or frequent billing mistakes to the Billing Officer/Manager.
  • Investigate root causes of errors and propose improvements or training needs.
  • Support initiatives that reduce refund cases and protect hospital revenue.
  • Maintain audit logs, error trends, and accuracy reports.
  • Ensure all bills audited meet internal and external compliance requirements.
  • Maintain accurate records of daily audits, corrections made, and trends detected.
  • Assist in internal/external audit requests related to billing accuracy.
  • Ensure strict confidentiality of patient data and hospital financial records.
  • Work closely with reception, nursing, doctors, accounts, and insurance units to clarify charging issues.
  • Communicate billing rule changes, new items, or SOP updates to the audit team.
  • Address disputes, queries, or escalations regarding billing errors.
  • Support implementation of new systems or processes that affect billing.

For any interested applicants, please click here to apply.

Reference Code

Closing Date

12th December 2025

JPMC is seeking an Operations Manager (Non-Academic) for its subsidiary, JPMC College of Health Sciences.

Job Summary

  • The Operations Manager (Non-Academic) is a senior leadership role responsible for the effective functioning of all non-academic departments across the JPMC College of Health Sciences. The role ensures operational excellence, compliance, efficiency, and alignment with the JCHS’s strategic objectives.
  • This role ensures seamless coordination across all non-academic departments such as Marketing, Finance,Human Resources, IT, Procurement and Administration—to support the College’s strategic goals, business development initiatives, accreditation needs, and long-term sustainability.
  • The Operations Manager (Non-Academic) provides direction, monitors performance, and driving operational excellence, business growth, compliance, and organisational effectiveness.

Experience and Educational Requirements

  • Minimum 7–10 years of progressive management experience in operations, business development, or administration (preferably in education, healthcare, or corporate sectors).
  • Bachelor’s degree in Business Administration, Management, Finance, HR, or related field.
  • Financial literacy and analytical skills.
  • Project management and change management.

Principle Duties and Responsibilities

Strategic & Operational Leadership

  • Lead, plan, and manage the overall operations of all non-academic departments.
  • Develop annual operational plans aligned with the College’s strategic roadmap.
  • Drive continuous improvement, operational efficiency, and service excellence.
  • Establish and maintain strong governance, policies, and SOPs across all functions.
  • Coordinate cross-departmental projects and ensure timely delivery of initiatives.

Business Development

  • Identify and develop new business opportunities, partnerships, and revenue streams.
  • Support branding initiatives and enhance market visibility of JCHS.
  • Oversee programme and analysed on future proposed potential business opportunities.
  • Develop business proposals, financial projections, and growth strategies.
  • Lead market analysis to support student recruitment and corporate engagement.

Marketing & Communications Oversight

  • Oversee marketing strategy, digital presence, branding activities, and student recruitment campaigns.
  • Ensure consistent and professional communications aligned with the College’s branding.Support promotional and outreach activities locally and internationally.

Finance & Budget Governance

  • Work with Finance to manage budgeting, financial planning, expenditure tracking.
  • Monitor cost optimisation and ensure financial discipline across departments.
  • Ensure transparency, accountability, and timely reporting of financial performance.

Human Resources Management

  • Oversee HR functions including recruitment, performance management, payroll coordination, staffdevelopment, and employee relations.
  • Promote a positive workplace culture, staff engagement, and workforce planning.
  • Ensure compliance with labour regulations, accreditation requirements, and internal policies.

Procurement and Asset Management

  • Oversee procurement processes ensuring fairness, transparency, and value-for-money.
  • Lead contract management, vendor negotiations, and procurement compliance.
  • Manage administrative services including front office, logistic support, and facilities management.

Risk Management, Compliance & Quality Assurance

  • Ensure all departments comply with relevant policies, legislation, accreditation standards, and audit requirements.
  • Coordinate risk management, business continuity planning, and safety protocols.
  • Implement monitoring indicators (KPIs) and ensure regular reporting to the CEO.

For any interested applicants, please click here to apply.

Reference Code

Closing Date

10th December 2025

Job Summary

  • This position will support and assist in housekeeping department by ensuring all laundry requests are complete.

Experience and Educational Requirements

  • Minimum 1 year working experience.
  • Having an experience in related field is an advantage.
  • PMB or equivalent.
  • Candidates who have been equivalent qualifications through education and/or experience may be considered for assignment to this position.
  • Communication skills.
  • Basic knowledge about tailoring.
  • Must be fluent in Oral and Written English.

Principle Duties and Responsibilities

  • Inspect all clinics and inpatient ward laundry requirements on daily basis.
  • Receive fresh linen from contractor.
  • Maintain a proper inventory for soiled linen.
  • Maintain and organize linen cart and supplies according to required standards.
  • Inspect the linen store stocks and make sure they are sufficient for the day’s usage.
  • Changing the curtain.
  • Conduct disinfection in the linen room and equipment daily.
  • Responsible to turn in any item found while cleaning to the lost and found immediately.
  • Maintain proper stock and stock card system and to assist with all linen inventories.
  • Repair any torn or damaged hospital linen.

For any interested applicants, please click here to apply.

Reference Code

Closing Date

10th December 2025

Job Summary

  • Telephone Operator is primarily be responsible in handling all in-coming / out-going calls and to provide accurate information of the hospital’s services and facilities to the caller while projecting a professional company image via telecommunication.

Experience and Educational Requirements

  • Experience in telephone answering or call centre systems is an advantage.
  • Minimum 2 'O' level with pass in Malay & English subject.
  • Candidates who have equivalent qualification through education and/or experience may be considered for assignment to this position.

Principle Duties and Responsibilities

  • Answering all incoming and outgoing calls.
  • Transferring calls to relevant persons or departments.
  • Entertaining all enquiries from both internal and external callers, regarding the Health Centre’s Services, facilities and promotions.
  • Convey information to the relevant persons or departments.
  • Handle emergency calls as per the company’s procedure.
  • Make emergency announcement and public paging via Public Address system (P.A system) whenever required.
  • Endorse any relevant information to the Telephone Operators working for the next shift.
  • Always ensure the landline phone and emergency hotline phone is operating at all times by checking them regularly.
  • Maintain certain records of telephone interactions accordingly.
  • Always be ready to be on-call when required, depending on the on-call duty roster schedule.
  • Participate in any voluntary work, committee, or extracurricular activities in any company’s events.
  • Perform all duties in a professional, effective, and confidential manner at all times.
  • Perform all other ad-hoc duties as and when required by the Superiors.

For any interested applicants, please click here to apply.

Reference Code

Closing Date

8th December 2025

Job Summary

  • The Consultant/Specialist in Neurology will provide autonomous management of complex neurological cases, lead acute neurology calls (including stroke thrombolysis and other urgent neurological presentations), and contribute to the development of neurology services at a national level. The role includes mentoring all junior staff, teaching allied health professionals and medical students, and supporting departmental and institutional growth.

Educational and Experience Requirements

  • Minimum 7 years of postgraduate neurology experience in a recognized training and practice environment.
  • Proven experience in managing acute neurology emergencies (including stroke, seizures, CNS infections,
  • demyelination, and other urgent conditions).
  • Demonstrated leadership in clinical care, teaching, and/or research.
  • MBBS or equivalent from a recognized institution is required.
  • Postgraduate qualification in Neurology from an internationally recognized training program is required.
  • MRCP (UK/Ireland) or equivalent exit qualification is an added advantage.
  • Fellowship or Membership in a recognized professional body (e.g., FRCP, FRS) will be an added advantage,
  • Independent performance of neurophysiology procedures (EEG, Electrophysiology).
  • Experience in Intraoperative Neurophysiological Monitoring (IONM).
  • Advanced diagnostic and therapeutic skills across the spectrum of neurological disorders.
  • Ability to function independently in acute neurology calls and complex case management.
  • Strong leadership and mentoring skills for multidisciplinary teams.
  • Excellent communication and teaching ability for diverse audiences.
  • Familiarity with clinical governance and quality improvement processes.

Principles Duties and Responsibilities

Clinical Leadership & Acute Care

  • Lead inpatient and outpatient neurology services across the main centre and satellite clinics.
  • Manage acute neurology calls, including stroke thrombolysis and other urgent neurological presentations.

Mentorship & Teaching

  • Mentor all junior medical staff (including MOs, SMOs, and trainees).
  • Deliver structured teaching for allied health professionals and medical students.

Service Development & Governance

  • Contribute to departmental policy development, audits, and quality improvement initiatives.
  • Support strategic projects for the advancement of neurology services nationally.

Collaboration & Communication

  • Act as a liaison with other specialties for integrated care of complex patients.
  • Participate in multidisciplinary meetings and institutional committees.

For any interested applicants, please click here.

Reference Code

Closing Date

8th December 2025

Job Summary

  • Responsible for leading, developing, and managing the ICT Department to ensure the secure, efficient, and strategic use of technology across JPMC.
  • The role provides senior leadership in ICT governance, digital transformation, cybersecurity, systems performance, and enterprise-wide technology planning to support all clinical and non-clinical operations in JPMC to ensure alignment between hospital needs, technology capabilities, and long-term ICT strategic direction.

Educational and Experience Requirements

  • Minimum ten (10) years of progressive ICT leadership experience, preferably within a healthcare environment, with strong exposure to clinical and hospital operational workflows.
  • Proven track record in digitisation and automation of manual operational processes to improve service efficiency and user experience.
  • Extensive experience overseeing complex ICT infrastructure, cybersecurity, enterprise architecture, and multi-platform environments.
  • Strong leadership experience managing ICT teams in fast-paced, high-demand operational settings.
  • Undergraduate Degree in Information Systems, Computer Science or Engineering or any relevant field is
    required.
  • Master’s Degree in Informations Systems or Computer Science any relevant field is highly preferred.
    Candidates who have equivalent qualifications through education and/or experience may be considered for
    assignment to this position.
  • Microsoft-certified Systems or other relevant certification is highly desirable (i.e., Microsoft Certified System Engineer, VMWare Certified).
  • Microsoft, Cisco, VMware, Security+ or equivalent certifications.
  • Certifications in Cybersecurity, ITIL, Cloud Architecture, or Project Management (e.g., PMP, PRINCE2).
  • Demonstrated experience managing and supporting Hospital Information Systems (HIS) and system integrations covering RIS, LIS, PACS, SAP, HR software, and other clinical/administrative platforms.
  • Advanced competency in network infrastructure, enterprise architecture, high-availability systems, and
    disaster recovery planning.

Principles Duties and Responsibilities

ICT Department Leadership

  • Lead and manage the ICT Department across both units (Infrastructure & Network Security and Business Analysis & Application).
  • Ensure staff competency development, continuous training, and succession planning.
  • Oversee departmental budgeting, forecasting, and resource allocation.
  • Monitor team performance, ensuring compliance with standards, SLAs, KPIs, and governance requirements.

Strategic ICT & Digital Planning

  • Develop long-term ICT strategies aligned to hospital goals and operational needs.
  • Design and maintain the organization’s enterprise architecture and technology roadmap.
  • Advise Senior Management on ICT trends, risks, and opportunities.

Cybersecurity, Risk & Compliance

  • Oversee all cybersecurity operations, incident response, IT security audits, and mitigation plans.
  • Ensure full compliance with internal governance, JCI standards, and national data protection regulations.

ICT Operations & Infrastructure Management

  • Ensure stable, secure, and high-performing ICT systems, networks, and applications.
  • Oversee preventive maintenance, backup and recovery, network security, and systems reliability.

System Acquisition & Project Management

  • Lead development of system specifications, RFIs, and RFPs.
  • Manage contract negotiations and ensure value-for-money in all ICT engagements.

Quality Assurance & Governance

  • Develop and maintain ICT policies, SOPs, and governance structures.
  • Implement and enforce quality assurance standards across ICT processes.

Hospital Information System (HIS) Governance & Management

  • Provide strategic leadership and oversight of the Hospital Information System (HIS) to ensure effective clinical, administrative, and financial workflows.
  • Lead system enhancement, optimisation, and integration efforts to support clinical documentation, EMR, LIS,
  • PACS, billing, and patient administration functions.
  • Oversee change requests, upgrades, testing, validation, and rollout of HIS modules.

For any interested applicants, please click here.

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