Accessing YourMedical Records
The Health Information Management (HIM) Department maintains the medical records of patients who have received care at Jerudong Park Medical Centre (JPMC).
The Release of Information (ROI) Unit manages requests for medical records, medical reports, and related healthcare information. All requests are processed securely and confidentially in accordance with hospital policies and applicable laws and regulations.
Patients may request access to their medical records in accordance with hospital policies and applicable laws and regulations.
Services Available
The ROI Unit can assist with:
- Medical reports
- Insurance form completion
- Copies of medical records and clinical documents
Please note that certain reports or results may only be released following review by your treating doctor.
Required Documents
For Patients or Authorised Representatives
- Completed Application for Release of Medical Information Form
- Copy of the patient’s identification document (NRIC or passport)
- Authorisation Form, if applicable
Download Forms
For Third-Party Requests
- Official request letter from the requesting organisation
- Patient consent or Authorisation Form
- Copy of the patient’s identification document (NRIC or passport)
Incomplete applications may result in processing delays.
Download Forms
Submitting Your Request
You may submit your request through either of the following methods:
- Completed form(s) to be sent to the ROI Counter
- Email: emr.info@jpmc.com.bn
- Post/Mail:
Release of Information Unit,
Health Information Management Department,
Jerudong Park Medical Centre,
Jerudong Park BG3122, Brunei Darussalam
Processing Time
The Release of Information applications are generally processed within six (6) weeks from the receipt of a valid application. However, there are cases where requests may take longer than the stated period, depending on the availability of medical records, required clinical review, and the doctor’s availability.
Receiving Your Documents
- Collection at the ROI counter
- Secure email
- Courier delivery (additional charges apply)
Fees
Fees may apply depending on the type of request. Please contact the ROI Unit for further information.
Contact Details
Counter Location
Counter No. 5 – Release of Information
Main Lobby, Level 2
Pantai Jerudong Specialist Centre Building
Jerudong Park Medical Centre
Opening Hours
Monday – Friday
8:00 AM – 12:00 PM
1:00 PM – 4:30 PM
Closed
12:00 PM – 1:00 PM (Monday – Thursday)
12:00 PM – 2:00 PM (Friday)
Saturday, Sunday, and Public Holidays
Contact
Telephone: +673 2611433 Ext. 1579 / 2189
WhatsApp (messages only): +673 7371763
Email: emr.info@jpmc.com.bn