JPMC
- Specialist Medical Services
- The Brunei Cancer Centre & Brunei Neuroscience Stroke Rehabilitation Centre
- Maxillofacial, Facial Plastic Reconstructive Surgery Centre
Our Address
Jerudong Park Medical Centre, Jerudong Park, BG 3122, Bandar Seri Begawan, Brunei Darussalam
Raja Isteri Pengiran Anak Saleha Hospital (RIPASH), Jalan Putera Al-Muhtadee Billah, Bandar Seri Begawan BA1712 (MFPRSC only)
Blood Bank
we value your feedback
For Suggestions or Feedbacks
Approach any of our staff to assist you of any concerns (complaints, request for interpreter, spiritual counselor, the need for more privacy).
Call us at 261 1433 and ask to be connected to our Patient Experience to address your concerns and/or suggestions.
Write down your comments using our feedback forms located at our reception or email us to feedback@jpmc.com.bn
We will respond to your issues/concerns immediately whenever applicable or you may expect a call or email from us within the next working day.
Improving Quality and Patient Safety Together
We welcome your suggestions, compliments and concerns as part of our ongoing commitment to providing safe high-quality care.
Approach any of our staff to assist you of any concerns (complaints, request for interpreter, spiritual counselor, the need for more privacy).
Please contact us at +673 737 1764 to share your concerns, feedback and/or suggestions. Your input helps us continuously improve the quality and safety of our services.
At Jerudong Park Medical Centre (JPMC), we are committed to providing safe, high-quality care and fostering a culture of continuous improvement. We encourage patients, families, and visitors to share their feedback, concerns, compliments, or suggestions regarding patient safety and the quality of care they receive.
Feedback can be submitted through the following channels:
- Email: feedback@jpmc.com.bn
- QR Code Submission: Scan the QR codes displayed throughout the hospital to submit your feedback directly.
We value every piece of feedback and are committed to responding promptly. All feedback will be acknowledged within 24 hours of receipt, and concerns will be reviewed and addressed in a timely, appropriate, and respectful manner.
JPMC and the Joint Commission International (JCI) are committed to promoting the quality and safety of patient care. Patients and families are encouraged to raise concerns through the hospital’s established feedback and grievance channels. Where appropriate, concerns may also be shared through the JCI Patient Safety Reporting Process as an additional avenue for patient safety concerns.